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Frequently Asked Questions

About MBS Standoffs Products
About MBS Standoffs
Customer Services
  • What is a standoff?
    A standoff is a piece of hardware that is used to mount you substrate or material away from the wall. It usually includes a cap, stud, washers, and a barrel.
    What tools are required for install?
    To install most of our products you would need a drill, drill bit, and screw driver. It would be recommended that a level is utilized to ensure proper and level mounting.
    What hardware will I need to purchase in order to use the art hanging systems?
    The hardware needed to use the art hanging systems includes the rail, the hanging cables, cable hooks, and the mounting hardware for the rails.
    What is the difference between the classic rail and the ceiling rail?
    The classic rail is designed to be mounted to the wall and the ceiling rail is designed to be mounted to the ceiling at the corner where the wall meets.
    What length do the rails and tracks come in?
    All of our rails and tracks come in 72” or 6ft length.
    How long does install usually take?
    The amount of time required to install your project determines on how handy the installer is and how extensive the project is. It can take anywhere from 10 minutes and above to install.
    Is installation difficult?
    All installations are pretty simple and straightforward. It usually just involves marking your mounting surface, drilling the holes for the mounting hardware and mounting the signage and/or art. If there is additional information or instructions a Sales Representative can assist you by phone at 813-938-6025 or by email at sales@mbs-standoffs.com. We also have installation videos and guides available on our website.
    Can you use the cable and rod systems outside?
    The cable and rod systems are best used indoors. We do not recommend that they be used outside.
    How much weight can a standoff hold?
    Each standoff is rated for 18lbs per and that is not including how it is being mounted. If the product is mounted properly there will be a greater supported weight. Please refer to the data sheets provided with the anchors for drywall and concrete.
    How much weight can be supported by the stainless steel cable?
    The 1/16” stainless steel cable can support up to 50 lbs. not including the mounting hardware. The 1/8” cable can support up to 100 lbs. per cable not including the mounting hardware.
    What is the cap?
    A cap is the piece that finishes the overall look of the application. It is the part that holds the material to the barrel. It is also known as the puck or head.
    What is the barrel?
    A barrel is the base of the standoff that is what holds the material away from the wall.
    What is a Stud?
    The bolt that holds the cap and barrel together through hole in your substrate or material.
    Where should I drill my hole on my substrate?
    This is completely up to you and the customer but it is recommended that usually the hole sits 1” – 2” away from the edge of the material.
    How many standoffs are suggested for my sign?
    The amount of standoff usually is based on the size of the sign itself. We normally recommend a standoff every 2’ or 24”. A good example would be a 4’ x 8’ sign the recommended amount if standoffs would be 4 across the top and 4 across the bottom so a total of 8 standoffs.
    Can you cut the rods, rails, tracks, and z-clips?
    Yes, it is recommended that you contact your local hardware store for the correct tools to cut the aluminum and stainless steel with.
    Does the flag sign come without the glass?
    The flag sign is sold as a set and cannot be sold separately.
    Is there a performance difference between the stainless steel and aluminum?
    The only difference between aluminum and stainless steel is the finish.
    What grade of stainless steel do you use in your product?
    Our stainless steel products is made form 3 different grades of stainless steel. Grade 201 is for indoor use only, Grade 304 is for indoor and outdoor use, and we also have 316 Marine Grade stainless steel.
    Can I paint the standoffs?
    Mbs Standoffs does not recommend painting the standoffs since they are already processed for their finish at our production facility. We have had customer who have painted out products with a third party but there will be no returns accepted if it doesn’t work.
  • Will MBS Standoffs share, sell, or rent my address to anyone?
    MBS Standoffs is committed to protecting your personal information and privacy. No information will be sold or shared with any third party outside of the duties required to fulfill the order. MBS Standoffs has passed all required processes to be compliant with information security.
    What shipping methods are available?
    When orders are placed with MBS Standoffs we offer shipping through FedEx, UPS, USPS, and DHL. All shipping charges are received from them and we do not control what they charge. If you would like to utilize your own shipping account there will be a $5 charge, then you would pay the fee charged to you by the shipping company provided.
    Why is the customizable line so much more expensive than the inexpensive line?
    The customizable is line is “Al a Carte” which means each piece is sold separately. The inexpensive line is sold “all in one” so it includes everything but the mounting hardware.
  • What is MBS Standoffs return policy?
    At MBS Standoffs we understand that there can be issues that arise when an order is placed. We take pride in our products and stand behind them 100%; but if at any time you are dissatisfied with our product or need to return any items please make note of the following return policy and procedures: Please note that items returned damaged are not eligible for credit If there are any problems with the order they must be reported to MBS within 48 hours of the product being received. On all returns the original price paid for shipping is non-refundable. This includes ground, expedited shipping, and freight. On all returns the customer will have to pay for return shipping. An exception will be made if the fault falls on MBS. Before any returns will be accepted by our shipping department there must be a RMA number present on the box. This would be sent to you by email from the return specialist. All returns with MBS are subject to a 20%- 50% restocking fee. We understand mistakes can be made and there is fault on MBS the restocking fee will be waived. If the items do not come back in original packaging or come back damaged due to negligence from improper packaging then MBS has the right to deny payment back on the return or process the return with a 50% restocking fee depending on the situation.